Lorens Ramirez Gonzalez

Lorens Ramirez Gonzalez is an experienced professional with a diverse background in client services and operations management. Currently serving as a Client Services Manager at Hire Horatio CX since November 2021, Lorens has previously held various leadership roles at Teleperformance, including Operations Manager and Operations Supervisor, focusing on client and employee satisfaction, profitability, and communication across departments. Additional experience includes a position as a Sales Executive at Lifestyle Holidays Vacation Club, where Lorens enhanced customer satisfaction and loyalty, and a role as an English Language Teacher at Colegio Claretiano. Lorens holds a Bachelor's degree in Advertising from Universidad APEC and an Advanced Technician degree in Air Traffic Control from Academia Superior de Ciencias Aeronauticas.