Tania Lima

Tania Lima is an experienced professional in customer service and operational support, currently serving as a Customer Care Executive at IAG Cargo since January 2023, where responsibilities include tracking critical shipments and enhancing performance through collaboration with internal teams. Tania also holds the role of Attendance and Student Services Officer at Reading School since September 2021. Previous experience encompasses a variety of customer service and supervisory positions at institutions like Reading Crown Court and British Airways, where Tania managed customer inquiries and improved service delivery. Tania's career began in the aviation sector with TAP Air Portugal, showcasing skills in reservations and customer interaction, while educational qualifications include a Business Administration certification from Free2learn and a degree in Secretarial Management from Tecla Instituto professional de Lisboa.