Remco van Dongen

Remco van Dongen is an experienced customer care and service management professional, currently serving as Manager Customer Care at Illumina since September 2021, where comprehensive next-generation sequencing solutions are provided. Previously, Remco held the position of Manager Customer Service at Bostik Benelux B.V. for a brief period in 2021, overseeing a team of 16 customer service agents. Earlier experience includes managing a service desk at Forza Refurbished and leading the Customer Care team at Thermo Fisher Scientific for nearly two decades. Remco began a career in retail as a supermarket manager at Aldi Nederland, assuming responsibility for various operational processes. Educational qualifications include studies at NCOI Opleidingen and Mgr. Frencken college.