Customer Success Manager, Mid Market (mandarin Speaking)

 What You’ll Be Doing:

• Lead all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
• Act as the voice of the customer within Invicti. 
• Work cross-functionally with Sales, Marketing, Product, Engineering and Development to ensure a consistent and strong customer message is embedded in everything we do
• Retain long-term partnerships with customers by independently renewing and expanding successful customers.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Conduct Quarterly Business Reviews and identify growth opportunities.
• Analyze data independently to discover insights that drive recommendations for clients.
• Track accounts to identify churn risks and work proactively to mitigate those risks.

What You’ll Need:

• Fluent in English and native Mandarin-Chinese is a must. 
• A minimum of 2 -3 years of experience in Customer Success, Sales, Account Management or customer facing roles.
• Real passion for providing top-notch account management.
• Strong presentation, meeting facilitation, and written communication skills.
• Familiarity working with customers of all sizes.
• Willingness to travel to customer locations.
• Excellent time management and organizational skills with the ability to track numerous details and initiatives.
• Desire to work in a dynamic start-up where your input is desired to help craft our offerings and how we interact with clients.

Why Invicti?

Your Health & Wellness Matters:

• Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care and dental premium costs. For dependents, we contribute 100% of the health care and 50% dental premium cost
• VDU testing: Upon joining us, we will provide for free a one-time Visual Display Unit testing to ensure you can work as comfortably as possible
• Employee Assistance Program: Emotional Support Counseling services 24/7. Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
• Family Leave: 16 weeks paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent

We Value Adult/ Life Balance:

• Excellent working Options: Work from home or join us in our Malta Office, whichever works best for you!
• Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
• Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice
• Paid Birthday Off: Take your birthday off to celebrate you!
• Mobile Allowance Benefit: This allowance will be provided to ensure you have support for work-related communication and tasks

We Value You:

• Employee Recognition: Ongoing recognition and rewards. A Culture that emphasizes personal and professional growth

At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.