Scott Sullivan

Scott has over 20 years of experience in Business Process Outsourcing and contact center strategies, with a proven track record for delivering customized and innovative solutions to a diverse client base. He is no stranger to the vibrant and diverse cultures of Latin America and the Caribbean, having advised governments on BPO strategies in the nearshore region with extensive experience working with complex multinational organizations. His aim is to continuously elevate the service delivery and overall performance by collaborating with operational teams across the organization, using a proven framework that focuses on People, Process, Performance, Profitability and Technology.