Customer Engagement and Experience
About
The Customer Engagement and Experience team at Kiwibank is dedicated to optimizing customer interactions and enhancing overall satisfaction. They analyze customer insights, design user-focused solutions, manage customer feedback, and ensure efficient service delivery, aiming to create a seamless and delightful banking experience for both personal and business clients.
Team members
Dionard Paul Lascano...
Customer Insights Analyst
Dipak Bhana
Customer Services
Harriot Paul
Customer Experience Advisor
Indika Amaratunga
Customer Service Specialist
Joseph Chee
Manager Business Customer Expe...
Kamal Malhotra
Customer Experience
Karen O'Rourke
Customer Engagement Manager
Karl Taylor
Senior Customer Engagement Man...
Liz Murray
Voice Of Customer Manager
Megan Laybourn
Senior CX Designer
Michelle Fourie
Customer Business Proposition ...
Sara Rad
CX Lead Customer Business
Tracy Nyhan
Senior Customer Engagement Man...
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