Tsasha Knower

Tsasha Knower has a diverse work experience spanning over several years in various industries. They started their career in 1987 at McDonalds Restaurants Limited as an EUC Support Manager and progressed to the role of restaurant manager. In 2001, they joined Harrods Ltd as a Senior Client Services Analyst and later became a Client Services Team Leader/Project Delivery. In this role, they successfully managed and delivered a Windows 7 project to 4000+ users. They also handled vendor management and contract negotiations for the Virtual Desktop Infrastructure section.

In 2013, Tsasha moved to Norton Rose Fulbright as a Global Desktop Application Lead / OS Migration Consultant. They worked closely with the Global EUC Lead and provided senior support during the Global Windows Migration. They also conducted 3rd line support and submitted change requests to prevent recurring incidents.

Next, in 2014, Tsasha joined Mitsubishi UFJ Securities as a Windows Migration / Appsense Lead. In this role, they managed and developed the Appsense Infrastructure according to business requirements and ITIL best practices. They also provided practical solutions for Windows migration challenges and offered 3rd line support to project and roll-out engineers. Additionally, they were involved in stakeholder management and change, problem, and incident management at a global level.

Also in 2014, Tsasha briefly worked at John Lewis as a Windows SME in Tablet Implementation before joining Deutsche Bank as a Digital Workspace/Solutions Architect - Projects. At Deutsche Bank, they project-managed the expansion of infrastructure to accommodate additional business requirements and managed the feed of end-user analytics data to external bank systems. They also had experience in engaging with a Worker Council.

Most recently, Tsasha Knower joined Lakeside Software in 2021 as a Customer Success Engineer.

Tsasha Knower attended Kingston University from 1994 to 1998, where they earned a BSc (Hons) degree in Computer Science. Before attending university, Tsasha went to Walsingham RC School, although information about their degree or field of study is not provided.

In terms of additional certifications, Tsasha obtained several certifications throughout their career. In July 2021, they received the Nutanix Certified Professional 5 - Multicloud Infrastructure certification from Nutanix and the SysTrack Certified Dashboard Designer, SysTrack Certified Engineer, and SysTrack Certified Technician certifications from Lakeside Software. In May 2021, Tsasha obtained the Enterprise Cloud Administration certification from Nutanix. In October 2018, they earned the Lakeside SysTrack Certified Engineer 8.4 and Lakeside SysTrack Certified Technician 8.4 certifications from Lakeside Software.

Information regarding their other certifications, such as the Administering and Deploying System Center 2012 Configuration Manager, ITIL Foundation Level, Microsoft System Center Configuration Manager 2007 Configuration, PRINCE2® Foundation and Practitioner Certification Training, Windows 7 Configuration (*Charter), Windows Server 2008 Applications Infrastructure Configuration, and Windows Server 2008 Network Infrastructure Configuration, is not provided.