Max Magnusson

Max Magnusson has a diverse range of work experience. Max started their career as a Lifestyle Consultant at American Express from October 2012 to November 2014. Max then worked at Gröna Lunds Tivoli as a Service Manager from March 2011 to September 2016, where they led and trained staff and managed guest services. Max then joined NCC, a start-up project called Loop Rocks, where they worked as a Digital Business Developer from February 2017 to August 2017. Max was responsible for developing and analyzing the project and mediated deals. Max also worked as a Customer Care Manager from September 2017 to March 2018, handling user interactions, deal making, and user support.

Max then joined Loop Industries as a Customer Success Manager from April 2018 to July 2019. Max performed various roles, including researching and implementing CRM systems, providing support and user training, and optimizing funnels and marketing channels.

After Loop Industries, Max worked at GoMore as a Customer Experience Specialist from September 2019 to October 2019. Max helped existing users succeed through different channels, recruited and onboarded new users, and contributed to communication and growth efforts.

Max then joined AlexisHR as a Customer Success Manager/Product Specialist from October 2019 to April 2020. Max played a crucial role in building the support and customer success team from scratch and implemented and maintained systems for the customer experience team. Max also served as the Head of Customer Experience from April 2020 to April 2023, where they created a clear path for customer insights to reach product and development.

Max's most recent work experience is at Learnster, where they currently serve as the Customer Support Lead. Max spearheads Learnster's support team to improve user experience and collaborates closely with the customer support and product team. Their responsibilities include managing the support team and processes, delivering product support to customers, analyzing and improving support processes, and supporting internal IT projects and systems.

Max Magnusson attended Kärrtorps Gymnasium from 2005 to 2008, where they obtained their Gymnasieexamen, with a focus on Naturvetenskap matematik/datalogi (Natural Science Mathematics/Computer Science). Following their time at Kärrtorps Gymnasium, they pursued Media Technology - Interactive Media at KTH Royal Institute of Technology from 2008 to 2011. The degree obtained during this period is unspecified.