Vilma Diniz Tavares

Vilma Diniz Tavares has extensive work experience in customer service and management roles. Vilma began their career at IBM, where they worked as a Customer Satisfaction Team Leader, focusing on improving customer service processes and achieving high client satisfaction rates. Vilma then moved on to Grupo Abril, where they served as an SC Operations Supervisor, overseeing fulfillment and logistics processes. Following this, they joined Teleperformance as a Call Center Manager, managing customer service operations and implementing new accounts. Tavares then worked at Arvato as an IT/Hi-Tech Business Unit Manager, responsible for managing sales and operations for Microsoft licenses in Latin America. Vilma'smost recent position was at Lectra, where they served as the Head of Customer Care and C&P Sales for South America, overseeing customer service, technical assistance, and various other operational activities.

Vilma Diniz Tavares has a diverse education history. Vilma completed an MBA in International Business from FGV - Fundação Getulio Vargas in 2017. Prior to that, they pursued a specialization course in Negotiation from the same institution in 2000. In 1999, they earned an MBA in Marketing from ESPM Escola Superior de Propaganda e Marketing. Additionally, they attended Impacta Tecnologia for Planning & Project Management with Emphasis on PMI, and Anglo World Education in Central London, UK for English for Business. Vilma also holds a Bacharel's degree in Business Administration from Universidade São Marcos, obtained in 1992.