Monica Deal

SVP Global Customer Operations at LexisNexis

Monica Deal is the SVP Global Customer Operations at LexisNexis, leading a large organization dispersed globally. Monica has achieved significant revenue growth, reduced operational costs, and improved customer satisfaction. Monica has a strong background in sales and customer success, with experience in various roles at LexisNexis Risk Solutions. Additionally, Monica has been involved in advocacy work for sexual health and AIDS resource centers, demonstrating their commitment to social causes. Monica holds an MBA from the University of Dayton.

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Timeline

  • SVP Global Customer Operations

    May, 2023 - present

  • Vice President - Global Customer Success // CX - Onboarding - Customer Support

    February, 2022

  • Sr. Director Of Global Customer Success

    October, 2020

  • Director Of Customer Experience

    November, 2015

  • Regional Sales Manager - State & Local Government

    March, 2013

  • Account Executive

    March, 2009

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