Clifton Mason

Clifton Mason has a range of work experience in the field of information technology. Currently, they are employed at Lively, Inc. as an Information Technology Support Associate, where they provide technical support for company employees and troubleshoots hardware and software issues. Clifton is proficient in configuring and administering various SaaS products like Intune, Jamf, Confluence, Office 365, Google Workspace, and Okta. Prior to their current role, Clifton worked as an Information Technology Contractor and a General Laborer at Instawork.

In their previous positions at PresenceLearning, Clifton served as a Senior Information Technology Manager, IT Systems Manager, and provided technical support services at both Tier 2 and Tier 1 levels. Clifton acquired these roles between 2018 and 2022.

Before joining PresenceLearning, Clifton worked as a Computer Support Specialist and a Digital Service Fellow at Communities In Schools of Philadelphia, Inc. from 2015 to 2018. Additionally, they gained experience in software quality assurance through an internship at Wenjunto in 2017.

Clifton Mason's education history includes attending District 1199C Training and Upgrading Fund from 2014 to 2015, where they obtained a high school degree in General Education. In addition to their formal education, Clifton has obtained several certifications, including "Build Your Skills In Customer Service," "Build Your Skills in Customer Billing Support," "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service Foundations," "Customer Service: Call Control Strategies," "Customer Service: Handling Abusive Customers," "Customer Service: Problem Solving and Troubleshooting," "Customer Service: Serving Customers Through Chat and Text," "De-Escalating Conversations for Customer Service," "Serving Customers Using Social Media," "Slack Essential Training," and "Zoom Essential Training" from LinkedIn in March 2023. Clifton also holds a Certificate of Completion of Apprenticeship from the Pennsylvania Apprenticeship and Training Council obtained in July 2018, an IT Fundamental certification from CompTIA obtained in July 2018, an Apple Certified Macintosh Technician certification obtained in January 2018, an Apple Certified iOS Technician certification obtained in May 2017, a Microsoft Digital Literacy certification from Microsoft obtained in March 2017, a Google Basics certification from Google obtained in July 2016, and an (ISC)² Candidate certification obtained in November 2022.