Tier 2 Customer Support - Phone, Ticket, Chat (3946)

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support! 

Do you have a Customer Support background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.  Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.

On this project, our Tier 2 mods will be handling calls, answering emails with customized responses and handling chat support for this great client.

Project Hours (all times Pacific): Every Thursday 11a-2p Every Friday 10a-2p Mon July 1st only - 9am-2pm

Hourly Rate: To be discussed in the interview phase

Commitment: 10 hours per week 90 days (as needed)

Language: English

What We Are Looking For:

• Ability to work independently
• Ability to research questions and troubleshoot
• Able to multi-task and maneuver through multiple tools
• Customer Support experience
• Excellent command of English language, both verbal and written

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate - Discussed during your first interview
• Paid orientation