Carrie Singer

Carrie Singer has a diverse work experience spanning over several companies and roles. Carrie'smost recent position is at Mural, where they serve as the Director of Strategic Customer Success, leading a team of high-performing Customer Success Managers (CSMs) to drive business outcomes and customer satisfaction. Prior to their current role, Carrie was a Senior Manager of Customer Success at Mural and was responsible for developing and leveraging product and industry knowledge to deliver enablement and best practices to customers.

Before joining Mural, Carrie worked at Pavilion as an Executive Member, and at InVision as a Senior Strategic Customer Success Manager, managing a portfolio of the company's largest customers and helping them centralize and socialize their design process. Prior to InVision, Carrie held the position of Senior Customer Success Manager at EVERFI, where they defined strategies to drive value and ensure retention for the company's corporate compliance training solutions.

Carrie also has experience at ClearCompany as a Senior Customer Success Manager, where they oversaw the execution of an exceptional customer experience for a talent management software provider. At Clarabridge, they worked as the Director of Customer Success, managing a team responsible for ensuring customer satisfaction and identifying upsell and cross-sell opportunities.

Carrie's earlier career includes roles at Blackboard, AOL, and Cole Henderson Drake, where they held various positions such as Director of Renewal Sales & Operations, Sales Solution Manager, Media Planner, Assistant Account Executive, and Account Coordinator.

Overall, Carrie Singer has a wealth of experience in customer success, account management, and leadership roles across multiple industries, demonstrating their ability to drive customer satisfaction, retention, and business growth.

Carrie Singer obtained their MBA from Thunderbird School of Global Management from 1997 to 1999. Prior to that, they attended Saint Mary's College at Notre Dame from 1990 to 1994, where they earned a Bachelor of Arts degree in History and English. Additionally, Carrie has obtained several certifications, including "Prosci® Taking Charge of Change" from Prosci in January 2022, and "Luma Practitioner" from LUMA Institute in August 2021.