Shelby Klopf

Shelby Klopf is an accomplished Customer Success Manager at NAVEX with extensive experience in managing enterprise accounts and ensuring customer satisfaction. At NAVEX, Shelby oversees a portfolio of high-touch accounts, driving customer adoption, retention, and advocacy through strategic communication and proactive health management. Prior to NAVEX, Shelby served as the ISV & Customer Success Team Lead Manager at Carahsoft, where responsibilities included managing day-to-day operations, facilitating vendor onboarding, and training. Shelby has also held roles in account management and post-sales support, providing IT solutions and managing relationships with federal agencies. Additional early career experience includes customer service roles at Hungry Button and Town Line Power Equipment, as well as healthcare support as a Certified Nursing Assistant.