Jennifer Mullen

Jennifer Mullen has a diverse work experience in the IT and user support field. Jennifer started their career as a Help Desk Analyst at Bear Stearns Co., Inc. in 1992 and then moved on to work as a Help Desk Analyst for BASF Corp. at RCM Technologies. Jennifer provided solutions to customers nationwide for various technical issues and also assisted in creating Help Desk procedures and organizing a Lotus Notes helper database.

From 1997 to 2003, Jennifer worked as a Help Desk Supervisor at BASL. Jennifer managed a project to consolidate Help Desk services for 40 BASF locations in North America and successfully maintained service levels despite a reduction in staff.

Jennifer then joined Quest Diagnostics as a Help Desk Supervisor from 2003 to 2007. During this time, they led the effort to consolidate Help Desk services in the northeast United States region and achieved improved service delivery and customer satisfaction.

Jennifer further gained experience as an IT Service Delivery Manager at Hughes Hubbard & Reed LLP from 2008 to 2014. Jennifer was responsible for managing the IT User Support staff and overseeing various services such as Service Desk, Asset Management, and Technology Training.

Currently, Jennifer holds the position of Director of User Support at Ogletree Deakins where they have been working since 2014.

Jennifer Mullen attended the County College of Morris, but the specific years and degree program are unknown. In addition to their college education, they have obtained several certifications, including the ITIL Foundation Certificate in IT Service Management from EXIN in 2006, the Certified Knowledge Management certification from STI Knowledge in 2003, the Certified Help Desk Director certification from Help Desk 2000 in 1999, and the Certified Help Desk Professional certification from Help Desk 2000 in 1998.