Allen Lai

Allen Lai has extensive experience in customer support, technical support, and product management roles. Allen most recently served as the Head of Customer Experience at Otter.ai, where they utilized speech recognition and deep learning technology to transform voice conversations into smart notes. Prior to that, they were the Head of Customer Support & Operations at Jobox.ai, a home service marketplace that uses AI to match customers with skilled trades professionals. Allen also held the position of Head of Product Support at Plaid, a company focused on democratizing financial services through technology. Before that, Allen worked as the Director of Global Support Services at Docker, Inc, where they provided technical support and represented the voice of the customer. Allen also served as the Head of Support at CloudFlare, Inc., where they contributed to building a better internet. Allen has a background in technical support, having held roles such as Director of Technical Support at Bitcasa and Sr. Manager of Technical Support at Hightail. Earlier in their career, they gained experience in product management at Symantec Corporation and held various technical support roles at Verisign.

Allen Lai has a Bachelor of Science (BS) in Business Administration with a concentration in Entrepreneurship from San Jose State University. Additionally, they obtained two certifications including being Pragmatic Marketing Certified from Pragmatic Institute (Pragmatic Marketing + TDI) in June 2008, and being a Certified Support Supervisor from Service Strategies in 2005.