Maggie A. Whatley

Maggie A. Whatley has a diverse work experience spanning multiple industries and roles. Maggie A. currently works at Outreach as a Senior Program Manager, Support Operations, where they oversee support operations and programs. Prior to this, they worked at Upside Business Travel in various roles including Director, Client Experience, Senior Manager, Client Success, and Account Manager, Partnerships. In these roles, they were responsible for driving customer satisfaction, revenue growth, and managing partnerships. Earlier in their career, they worked at 360 Live Media, Inc. as an Experience Design Manager and Marketing Strategist, where they led client engagement, managed partnerships, and designed experiences for conferences and trade shows. Maggie A. also worked at Georgetown University, McDonough School of Business, Office of Executive Education as an Associate Director of Program Management and Program Associate, where they managed client engagement, customized and coordinated education programs, and collaborated with internal stakeholders. Maggie began their career as a Research Intern at SVP - Society of St. Vincent de Paul Ireland. Throughout their career, Maggie has demonstrated strong leadership, strategic thinking, and a commitment to delivering excellent customer experiences.

Maggie A. Whatley obtained a Master's Degree in Public Relations and Corporate Communications from Georgetown University School of Continuing Studies from 2013 to 2014. Prior to that, they completed their Bachelor of Arts in International Studies with a minor in History at American University from 2005 to 2009. Maggie also attended Kent Place School from 1998 to 2005, although the specific degree and field of study are not mentioned. In terms of additional certifications, they obtained the Customer Success Change Management Specialist (CSCMS) certification from SuccessHACKER in September 2020, and the Certified Customer Success Manager (CCSM) Level 1 certification in April 2019. It is unknown whether they have obtained the Certified Customer Success Manager (CCSM) Level 2 certification.