Mykayla D.

Mykayla D. started their work experience in 2019 as a Debt Collector at GC Services Limited Partnership, where they made outbound calls to Toyota customers and took payments over the phone. In 2021, they joined FCR as an Information Technology Support Specialist, resolving issues related to distance learning software, network connectivity, and peripheral hardware. Mykayla then worked at Instant Teams in 2022 as an OvationCXM Support Engineer, providing technical support to merchants and assisting in product QA. Currently, they are a Technical Support Engineer at OvationCXM, where they continue to provide support to customers.

Mykayla D. began their education by obtaining a High School Diploma from John A Holmes High School from 2009 to 2012. Mykayla later pursued a Certificate in Veterinary/Animal Health Technology/Technician and Veterinary Assistant from VetMedTeam from 2019 to 2021. In 2022, Mykayla enrolled in Coursera and obtained an IT Support Certification in Information Technology. As part of their continuous learning, Mykayla also obtained several additional certifications, including the Google IT Support Specialization, IT Security: Defense Against the Digital Dark Arts, System Administration and IT Infrastructure Services, Operating Systems and You: Becoming a Power User, Technical Support Fundamentals, and The Bits and Bytes of Computer Networking, all from Coursera. Furthermore, they obtained certifications in How to Develop your Career Plan, Learning Canvas, Office Online Essential Training, and The Power of Introverts, from LinkedIn. Lastly, Mykayla obtained a Veterinary Assistant certification from VetMedTeam.com in June 2021.