Gemma Vasellina-Turner

Gemma Vasellina-Turner has a diverse work experience spanning multiple industries. Gemma currently works as a Customer Success Manager at myTrip by Passenger and Passenger, starting in 2022. In their previous role at MyLeads Group from 2019 to 2022, Gemma was a Client Success Manager where they built the department from scratch and implemented various processes. Gemma also grew and trained the Customer Success department, built and maintained client relationships, and analyzed campaign progress to identify opportunities for upselling.

Prior to that, Gemma worked as an Operations Executive at Go2Grocery from 2018 to 2019, providing client and sales office support, processing orders, handling complaints, and creating sales reports. Gemma also worked as a Claims Advisor/Claims Administrator at Zest Plan from 2017 to 2018, dealing with customer calls and investigating claims.

At Whistl UK Ltd from 2015 to 2017, Gemma was an Account Executive in the Door Drop Media department, managing a portfolio of clients and maintaining professional communication. Gemma also gained customer service experience as a Multifunctional Team Member at Cineworld Cinemas Ltd from 2014 to 2015.

Earlier in their career, Gemma worked as a Seamstress at AJ Way & Co in 2012, sewing chairs and assisting with the final evaluation and packaging. Gemma also spent a year as a Fashion Stylist at Karen Millen in 2011, where they provided customer service, restocked items, and multitasked in various roles.

Overall, Gemma Vasellina-Turner has a strong background in customer success, client management, operations, and customer service roles. Gemma has experience in building departments, managing relationships, and analyzing data to drive business growth.

Gemma Vasellina-Turner attended Amersham and Wycombe College from 2010 to 2012, where they obtained a Bachelor of Arts (BA) degree in Fashion/Apparel Design. Prior to that, they attended Wye Valley School from 2005 to 2010 and obtained a GCSE B degree in Communication and Media Studies. In terms of additional certifications, Gemma obtained the Technical Product Management certification from LinkedIn in February 2023. Gemma also obtained the Avoiding Common Pitfalls in Customer Success Management and How to Build Rapport Quickly certifications from LinkedIn in October 2022.