Carmen Rivera

Carmen Rivera has a decade of experience in customer service and sales. Carmen began their career in 2010 as a Channel Product Manager at Workhuman. In 2013, they were an Inside Sales Account Manager at IBM for Vodafone and a Google AdWords Customer Support Specialist at Teletech for Google. In 2014, they were a Channel Sales Specialist at Lycatel. In 2015, they were a Customer Support Specialist (Fraud) at permanent tsb for rigneydolphin and a Business Development Manager Google Workspace (former GSuite) at Allen Recruitment Consulting for Google. In 2016, they were a Customer Service Representative at ABTRAM for Sky Media UK. In 2018, they were a Partner Support Specialist for Microsoft @ N3 for Microsoft. In 2021, they were a Dual Brand CS Representative at Flutter Entertainment Group. Currently, they are a Customer Support Advocate at Pinger.

Carmen Rivera's education history includes a Diploma in Selling & Sales Management from Dublin Business School (2014-2015), a Diploma in Digital Marketing from Irish Times Training (2014), a Relaciones Laborales degree from Universidade de Vigo (2000-2004), a Higher National Diploma in Holistic Massage from Holistic College Dublin (2009-2010), and a Formación Profesional degree in Contabilidad y Administración from Colegio Daniel Castelao (1996-1999). In addition, Rivera has obtained seven certifications from Microsoft Licensing Programs and LinkedIn, including Time Management: Working from Home (2020), Microsoft Licensing Solutions Expert LORG and SMB (2019), Microsoft Licensing Solutions Specialist LORG, Lite, and SMB (2019), and Microsoft SAM Solution Specialist Lite (2019).