Danny Stone

Danny Stone has extensive work experience in customer support and operations management. Danny has held various roles in multiple companies throughout their career. Starting with Grubhub in 2013, they served as an Overnight Manager, overseeing night crew activities and maintaining administrative records. Danny then moved on to Suncrest Solar as a Customer Service Lead, where they coached new team members, addressed complaints, and developed solutions. At Netflix, Danny worked as an Operations Supervisor, monitoring performance indicators and implementing continuous process improvement initiatives. Danny later joined JCPenney as a Call Center Sr Specialist (Operations Manager), developing employees and managing performance targets. Danny then joined Tesla, initially as a Service Support representative, providing primary customer support and addressing concerns. Danny was later promoted to Roadside/Service Support Supervisor, where they helped employees with complex problems and implemented training programs for team performance improvement. At Lambda School, Danny held multiple roles, including Community Operations Manager, Operations Support Manager, and Customer Support Consultant. Danny developed and enforced policies, collaborated with various teams, and updated standard operating procedures. Danny then worked as a Product Support Manager at Podium, leading process improvement efforts and monitoring metrics for efficiency and performance improvement. At Knowde, they served as a Concierge Manager, implementing and managing ticketing support and phone systems. Finally, at PointClickCare, Danny worked as a Manager of Customer Support. Danny developed SOPs for effective hand-offs, maximized productivity through daily progress tracking, and applied performance data for operational improvements. Danny's most recent work experience is as the Director of Customer Support at Postscript, where they are responsible for managing and leading the customer support department.

Danny Stone attended Alta High School from 2003 to 2005 and received a High School Diploma with a focus on General Studies.