Jean-Pascal Gribaudi

Jean-Pascal Gribaudi has a diverse work experience spanning various industries. Jean-Pascal started their career as a Junior Communication Consultant at BCW France in 2010 and worked there until 2011. Jean-Pascal then served as a Press Relations Specialist for the French Legislative Election North America Constituency in Los Angeles, California.

In 2011, Jean-Pascal joined Pomona College as a French Language Resident, where they stayed until 2012. After that, they worked as an Associate at Agar (Alpes Grenoble Assistance Relocation) from 2012 to 2013.

Jean-Pascal's experience in customer service began at Booking.com in 2014, where they initially worked as a Customer Service Executive. Jean-Pascal later became a Customer Service Trainer and then a Customer Service Team Lead. In this role, they were responsible for managing a team of international executives and leading various projects.

In 2019, Jean-Pascal joined Preply as the Director of Customer Support. Jean-Pascal successfully transformed the messaging support department into a 24/7 live chat department operating in multiple time zones, covering multiple languages. Jean-Pascal reduced response time and contact rate through automation and product improvement, resulting in higher customer engagement. Jean-Pascal also implemented GDPR compliance and quality processes, contributing to outstanding customer satisfaction.

Overall, Jean-Pascal Gribaudi has gained extensive experience in customer support, team management, project management, and communication consulting throughout their career.

Jean-Pascal Gribaudi completed a Master's degree in Corporate and Public Communication from CELSA Paris-Sorbonne in 2011. Prior to that, they obtained a Master's degree in History from EHESS - Ecole des Hautes Etudes en Sciences Sociales in 2010. Their education journey began with a Hypokhâgne/Khâgne program in History at Lycée Champollion from 2005 to 2008.