Tesa W.

Tesa W. has accumulated vast experience in various roles related to customer service and quality management within the banking and e-commerce sectors. Currently serving as SVP- Head of Centralized Services Division at Commonwealth Bank Indonesia, overseeing after-sales service and account management for consumer loans and SMEs. Prior to this, Tesa held leadership positions at Lazada Group, QNB Group, Standard Chartered Bank, Citi, and Sunway Group, where Tesa focused on service quality, customer insights, and process improvement. With a background in multimedia technology and computer science, Tesa brings a diverse skill set to their roles in the corporate world.