Brigham van Auken

Brigham Van Auken has a strong background in customer support and program management. Brigham has worked in various leadership positions, such as Director of Customer Support at Renaissance Learning, where they are currently employed. Prior to that, they served as Head of Global Customer Support & Program Management at LeadIQ, where they overhauled the ticket taxonomy and improved customer experiences. Brigham also held the position of Head of Global Customer Support & Customer Success at Gallup, where they led a diverse team and implemented various strategies to enhance customer satisfaction. Before transitioning into customer support roles, Brigham worked at LinkedIn, where they served as North America Regional Manager for Product Compliance and Talent Solutions Support Manager. Brigham also has experience in education, having worked as a GED/ELL Instructor at Metropolitan Community College and Assistant Director of Operations at the University of Nebraska-Lincoln. Brigham's earlier career includes roles at the University of Phoenix as Team Lead, Enrollment & Alumni Advisor, and at Hertz as a Location Manager. Overall, Brigham has a diverse range of experiences in customer support, program management, education, and sales.

Brigham Van Auken obtained a Bachelor's degree in Liberal Studies with a focus on Speech Communications & Advertising from Iowa State University from 1999 to 2003. Later, from 2009 to 2011, they pursued a Master of Arts degree in Education/Adult Education & Training at the University of Phoenix. Additionally, Brigham has obtained certifications in Agile Development in the New World of Work and Recruiter Certification from LinkedIn Certification. Brigham also completed a course on Managing Compassionately by Jeff Weiner on LinkedIn in 2017.