Thorsten Lenzing

Thorsten Lenzing is a seasoned professional with extensive experience in customer success, sales, and service management across multiple organizations. Currently serving as Senior Director of Customer Success for EMEA at ServiceChannel since June 2021, Thorsten leads the EMEA Customer Success team, focusing on optimizing customer experiences and engagement. Prior roles include Managing Director at Lenzing Consulting Limited, Business Development Manager for EMEAR Security Renewals at Cisco, and Senior Director of Renewal Sales EMEA at Symantec, where Thorsten significantly improved operational processes and customer retention strategies. Additional experience encompasses strategic positions at Blue Coat Systems, Brocade, Mount10 Deutschland GmbH, and Horn & Goerwitz GmbH, showcasing expertise in managing service sales, developing customer relationships, and leading teams in various settings. Thorsten holds educational credentials from the Graduate School of Business Administration Zurich and other institutions.