Travis Lalchan

Travis Lalchan has a diverse work experience spanning several companies and roles. Travis most recently worked at Salesloft, where they held various positions. As a Technical Support Manager, Travis excelled in leading and supporting the Support Agents. Their responsibilities included onboarding/training, tracking assignments, coordinating learning sessions, and writing internal knowledge base articles. Travis also contributed to queue management, reporting, call coaching, and resolving challenging tickets. Travis previously served as a Technical Support Team Lead at Salesloft, focusing on enabling and empowering the support team. In this role, they advocated for resources, prepared for operational meetings, ran reports, and managed projects to enhance team performance. Before Salesloft, Travis worked as a Technical Support Agent, providing assistance to end-users of the SalesLoft platform.

Prior to their tenure at Salesloft, Travis gained experience as a Help Desk Analyst at Appetize, where they provided technical support. Travis also worked as a Technical Specialist at Apple Inc, where they exhibited leadership in sales, product knowledge, and customer engagement. Travis was highly influential in promoting new products and initiatives within their team.

At the "I Have A Dream" Foundation, Travis served as a Male Initiative Coordinator/Interim Program Director. Travis played a vital role in supporting and empowering children from low-income communities to excel in education. Travis worked with sponsored students from early elementary school to high school graduation, providing academic support, mentoring, enrichment programs, and tuition assistance for higher education.

Overall, Travis Lalchan's work experience showcases their expertise in technical support, leadership, team management, customer service, and educational empowerment.

Travis Lalchan attended Queens College from 2008 to 2014, where they obtained a Bachelor of Applied Science degree in Psychology/Education. In addition, they received a certification in First Aid/AED/CPR from the American RedCross in April 2012.