Vanessa Chica Villa

Vanessa Chica Villa has a variety of work experience in customer service and customer experience analysis. Vanessa started working at emtelco in 2014 as a Customer Service Advisor, providing assistance to citizens in Medellín regarding benefits and Hacienda issues. Vanessa also documented and followed up on customer inquiries.

In 2017, Vanessa continued their work at emtelco, taking on the role of a Technical CX Assurance, where they ensured service level agreements were met, generated alerts, and provided feedback to the operation. Additionally, they prepared and conducted sessions to standardize results and analyzed performance for operational improvement.

Vanessa then transitioned to La Haus in 2022 as a Customer Service Representative. Their responsibilities included receiving and understanding user and client requests, escalating them to the appropriate departments, and ensuring timely responses. Vanessa also reviewed user and client traceability records in the CRM system.

Currently, Vanessa is employed at Sempli as a Customer Experience Analyst, a role they began in February 2023. Further details about this current position are not provided.

Vanessa Chica Villa began their education journey in 2011 at the Servicio Nacional de Aprendizaje (SENA) where they pursued a degree in Tecnología en Gestión Administrativa. Vanessa completed their studies in 2014. Vanessa continued their education at the ITM - Instituto Tecnológico Metropolitano from 2015 to 2021, where they obtained a degree in Administración Tecnológica specializing in Administración y Gestión de Empresas. In 2021, they also completed a course in Excel Avanzado at Udemy.