Renewals Manager - Costa Rica

Full-time · Remote · Remote possible

Job description

About Your Role:

As a Renewals Manager, you’ll work within the post-sales team to manage the commercial relationship between Sendoso and its tech-touch cohort of customers.

What You’ll Do:

  • Execute Sendoso’s renewal processes to guide customers through evaluations.
  • Create and build commercial renewal offers for existing customers
  • Negotiate terms, pricing, and packaging to maximize retention
  • Communicate value to all Sendoso users, from end users to VP+
  • Collaborate with other account team members, including Customer Success, Send Curation, Support, Onboarding, Customer Marketing etc.
  • Provide best practices for stakeholders across sales, marketing, customer success, recruiting, and HR.
  • Variable goals will be based on retention

What You’ll Bring:

  • 3+ years of B2B SaaS Renewals
  • Have managed a large volume of customers
  • Highly organized and methodical
  • A track record of high sales performance - exceeding quotas, winning sales awards, etc
  • An interest in technology - and the science and art of sales and marketing
  • The ability to leverage customer data to proactively engage with and renew customers
  • Experience in a startup or similar environment is strongly preferred
  • Experience managing commercial work (sales, renewals, etc.) in Salesforce
  • Familiar with Catalyst and other Customer Success Platforms
  • Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc)

How You Work:

  • You are motivated and organized, with a proven ability to create lasting customer relationships that deliver on desired outcomes
  • Analytical mind, ability to see the holistic approach to entire book of business
  • Comfortable with getting creative and testing things out
  • You strive to be an effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers

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