Joel Madtha

Joel Madtha has over 19 years of experience in the customer service industry. Joel started their career in 2001 as a Customer Service Associate at Transworks Information Services Ltd, where they provided customer service for online gaming and sales accounts. In the same year, they moved to Transworks as a Customer Service Executive, where they increased revenue through outstanding sales contributions and helped the account ramp up from 15 FTEs to 45 FTEs. In 2002, they joined Firstsource Solutions Ltd as a Team Leader for the Financial Service Business Unit and was responsible for monitoring the quality of work and providing development to associates. In 2006, they were promoted to Assistant Manager for Operations/Training at Firstsource Solutions Ltd, and in 2009 they took on the role of Sr. Training and Quality Manager at Firstsource Solutions Manila. In 2011, they were appointed Deputy General Manager- Service Excellence at Firstsource, where they managed over 60 Quality professionals from diverse business processes. In 2016, they were promoted to Vice President Customer Service Operations and Country Head at Firstsource, and in 2021 they were appointed Head Of Digital Business Strategy, Optimiization and Transformation at SEOReseller, Your White Label SEO Provider. In this role, they ensure that the digital solutions provided deliver on the promise of a constantly connected economy.

Joel Madtha completed a Bachelor of Science in Mathematics from University between 2002 and 2005. In December 2021, they obtained certifications from LinkedIn and Coursera in Google Analytics Quick Start, Google Universal Analytics Essential Training (2020), Introduction to AWS for Non-Engineers: 1 Cloud Concepts, Introduction to AWS for Non-Engineers: 2 Security, Introduction to AWS for Non-Engineers: 3 Core Services, Introduction to AWS for Non-Engineers: 4 Billing and Pricing, Overcoming Imposter Syndrome, and Technical Support Fundamentals.