Estelle Pavret (She)

Estelle Pavret held key roles in customer experience and operationnal excellence such as Head of Global Live Operations and Delivery Experience at Paack, VP of Customer Experience at Femmistry, advancing to their current role as Global Director of Customer Success at Serrala since 2024. She has excelled in roles emphasizing customer experience, operational leadership, and data-driven strategies, showing a strong track record in driving excellence in customer experience and operations across multiple industries.

Estelle Pavret completed a Bachelor of Business Administration (B.B.A.) in Marketing from Audencia in 2006. Estelle then pursued a Master's degree in Digital Marketing at IEBS from 2015 to 2016. Estelle also holds a certification in Lean Six Sigma Yellow Belt from the Six Sigma Management Institute by Dr. Mikel J. Harry.