Rene Gonzalez

Chief Customer Service Officer at Sewerage & Water Board of New Orleans

RENE GONZALEZ has extensive experience in customer service and management. RENE is currently serving as the Chief Customer Service Officer for the Sewerage & Water Board of New Orleans, overseeing all customer-facing functions. Previously, they worked for the Eugene Water & Electric Board (EWEB) as the Customer Solutions Manager, responsible for sales, marketing, and customer relationship management. Before that, they held various roles at AT&T, including Customer Service, Retention & Sales Coach Manager. RENE GONZALEZ has also worked as a Market Research Coordinator for Luth Research and as a Business Operations Manager for Grupo Cazares.

René Gonzalez has an extensive education history spanning over two decades. In 1997, they attended California State University San Marcos, where they pursued a Bachelor of Science degree in Global Business Management, completing 124 out of 127 units. After a gap of several years, René returned to academia and enrolled at Harvard University in 2017. RENE embarked on a Bachelor of Liberal Arts degree in the Management Joint Degree Program through Extension Studies, which they completed in 2020.

Continuing their education at Harvard, René pursued various postgraduate certificates and degrees. From 2019 to 2020, they obtained a Professional Graduate Certificate in Organizational Behavior. Simultaneously, they entered the Master of Liberal Arts program, specializing in Management through Extension Studies. This program focused on Business Administration and Management, and René completed it in 2021. During the same period, René also earned a Professional Graduate Certificate in Strategic Management from Harvard University.

René's pursuit of knowledge did not conclude with their academic degrees. In 2020, they became an American Mensa member, a distinction obtained through the American Mensa institution. Additionally, in 2022, they earned the Master of Liberal Arts - Management certification from the Harvard University Extension School.

Overall, René Gonzalez's education showcases a strong commitment to expanding their knowledge in the areas of strategic management, business administration, and management. RENE'sacademic journey at prestigious institutions like Harvard University and their additional certifications highlight their dedication to self-improvement and professional growth.

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Timeline

  • Chief Customer Service Officer

    January, 2021 - present