Brianna Garcia

Brianna Garcia has a diverse work experience. Brianna started their career as an Administrative Assistant at American Honda Motor Company, Inc. from July 2017 to June 2018. Brianna then joined ServiceTitan in July 2018 as a Customer Support Advocate I & II, where they supported tenants with software-related issues and assisted team members with live cases. In April 2021, Brianna was promoted to Associate Specialist at ServiceTitan, where they served as a resource for customer support and handled escalations from premium and strategic accounts.

Currently, Brianna is working at SharpenCX as a Customer Care Engineer, starting in April 2023.

Brianna Garcia attended California State Polytechnic University-Pomona from 2012 to 2017, where they obtained a Bachelor's degree in Marketing/Marketing Management, General and a Bachelor's Degree in Business Administration with a focus in Marketing Management. In 2016, they participated in a Study Abroad Program at London South Bank University, focusing on Business Administration and Management. Additionally, Brianna obtained various certifications, including Learning Linux for LFCA Certification Specialization, Linux Cloud and DevOps, Linux Fundamentals, Managing Linux Systems, Securing Linux Systems, Start the UX Design Process: Empathize, Define, and Ideate, Foundations of User Experience (UX) Design, SPSS Statistics Essential Training, Access 2013 Essential Training, and Access 2013: Forms and Reports in Depth from various institutions such as Coursera and Lynda.com between 2015 and 2023.