Denia Verhoef

Denia Verhoef has extensive experience in customer success, marketing, and sales roles. Currently, they serve as the VP of Customer Success at SharpLaunch, where they develop and implements strategies to drive customer engagement, retention, and growth. Denia also oversees a team of customer success managers and collaborates with product, sales, and marketing teams to integrate client feedback into the platform's development.

Prior to SharpLaunch, Denia worked as a SaaS & Customer Success Consultant and Advisor at Guidepoint. At Leadfeeder, they held multiple roles, including Director of Customer Success, Customer Success Team Lead, and Customer Success Manager. In these positions, they managed customer success teams, monitored metrics related to churn and other customer success indicators, and established profitable relationships with clients.

Before that, Denia worked as the Country Manager for US, Canada & BeNeLux at Trovit, where they played a crucial role in market research, prospecting, and contract negotiation. Denia also served as the Digital Business Manager at Emailing Network, overseeing market research and B2B relationship-building.

Earlier in their career, Denia held roles as a Projectmanager and Organisator at INFOMANIA, managing events focused on the impact of digital innovation. Denia also worked at BECIS as a Marketing Communication Professional and Trainee Informatiemanagement, supporting clients in information management.

Denia's work experience also includes a role in the project team and trainer Fun2Share at ProRail and marketing and sales responsibilities at Van Leeuwen Deli.

Denia Verhoef has a strong educational background. Denia began their studies at the University of Amsterdam in 2009 and completed their Bachelor of Arts (BA) degree in Language and Communication in 2012. During this time, they also obtained the CoDeCo certification from Servisair in February 2012.

After completing their bachelor's degree, Denia continued their education at the University of Amsterdam and pursued a Master of Arts (MA) degree in Cultural Information Science from 2012 to 2013.

In 2013, Denia further expanded their academic horizons by attending the University of Valencia, where they focused on Spanish Language and acquired their Spaans B2 degree in 2014.

Before their university studies, Denia attended Gymnasium Felisenum from 2003 to 2009, where they completed their Gymnasium degree. At this institution, they studied a variety of subjects, including Cultuur en maatschappij, economie en maatschappij, and Latin language.

In addition to their formal education, Denia has also obtained several certifications. In October 2019, they earned the Advanced Google Analytics & Google Analytics for Power Users certification from Google. Denia also holds the Lean Six Sigma Orange Belt certification from the DIOR Academy, as well as the PRINCE2 Foundation certification, also obtained from the DIOR Academy, although the specific dates of obtaining these certifications are not provided.