Silvia Dsouza

Silvia DSouza has a diverse range of work experience. Silvia started their career in 2003 as a Call Center Representative at Wipro Spectramind Limited. From 2005 to 2011, they worked at Hutchinson 3 Global Services Pvt Limited, first as a Billing Analyst and then as a Team and Quality Coach. In these roles, they addressed billing concerns, managed customer disputes, and trained their team on problem-solving and escalations. Silvia then joined Cox and Kings India in 2011 as a Senior Analyst, where they managed a portfolio of high-net-worth individuals and analyzed market trends to recommend suitable products. Since 2013, they have been working at Silah Gulf as a Credit Control Analyst (STC Bahrain), where they analyze credit evaluation, implements procedures for timely payments, and produces reports. Silvia has also worked on processes and policies related to Credit Risk & Fraud Control. Overall, Silvia has gained experience in credit control, customer service, team management, and sales analysis throughout their career.

Silvia DSouza completed their Higher Secondary education in Commerce at Shri Chinai College of Commerce and Arts in an unknown year. Prior to that, they obtained their Secondary School education from Divine Child High School & Junior College in 1999. Silvia has a Diploma in Event Management from the National Institute of Event Management - India, completed in 2001. Silvia then pursued a Bachelor's degree in Commerce with a specialization in Marketing/Marketing Management, General from the University of Mumbai, which they completed in 2006.