Charissa Carnall

Charissa Carnall has a diverse work experience in various roles throughout their career. Charissa is currently working as a Customer Success Manager at Sprinklr since May 2021. Prior to that, they were a National Director of Social Media at Teach For America from January 2020 to January 2021, where they managed social content strategy and worked on community management during Teacher Appreciation Week. Before that, they served as a Social Media Manager at Samford University from March 2017 to January 2020.

Charissa also has extensive experience in social media management at Western Union and WU Pay. At Western Union, they worked as a Global Community Management Lead from September 2016 to March 2017 and as a Global Community Manager from October 2011 to September 2016. Their responsibilities included managing brand advocates, influencers, and social media content. At WU Pay, they worked as a Social Media Manager from July 2009 to May 2013 and was responsible for directing the company's social media presence, managing social media outlets, and overseeing social media outreach and marketing efforts.

Before transitioning to social media roles, Charissa Carnall started their career at WALA FOX 10 as a Tech/Internet Reporter and New Media Producer. Charissa held this position from January 2002 to July 2009, where they initially worked as a Graphic Designer and later became a Show Producer. During their time there, they wrote newscast scripts and hosted a weekly entertainment segment.

Overall, Charissa Carnall has a strong background in social media management, community management, and media production.

Charissa Carnall attended Samford University from 2002 to 2006, where they obtained a Bachelor's degree in Journalism and Psychology. In terms of additional certifications, they completed various programs offered by Sprinklr in May 2021, including Sprinklr Ads Analyst Pro, Sprinklr Brand Manager Pro, Sprinklr Campaign Manager Pro, Sprinklr Community Manager Pro, Sprinklr Content Creator Pro, Sprinklr Engagement Analyst Pro, Sprinklr Location Analyst Pro, Sprinklr Marketing Manager Pro, Sprinklr Marketing Operations Pro, Sprinklr Marketing Research Analyst Pro, Sprinklr Media Planner Pro, Sprinklr Media Practitioner Pro, Sprinklr Modern Care Agent Pro, Sprinklr Modern Care Supervisor Pro, and Sprinklr Product Analyst Pro. Additionally, Charissa Carnall obtained the certification of Zumba Instructor from Zumba in August 2011. Charissa also graduated from the Travel Channel Academy, though specific details regarding the month and year are not available.