Stephen Roquemore

Stephen Roquemore has a diverse work experience spanning over two decades. Stephen is currently working at SpyCloud as a Sr. Customer Success Manager since August 2021. Before that, they worked at DISCO as a Client Success Manager from May 2019 to October 2020, where they managed and grew $3.25 million in ARR and led the Quarterly Business Review process.

Prior to DISCO, Stephen had significant roles at Bazaarvoice from July 2013 to April 2019. Stephen started as a Client Success Director, where they developed program strategies for top internet brands and maintained a 94% Client Success retention rate. Stephen then became a Program Manager and achieved the highest performer award by improving product adoption by 12%.

Before Bazaarvoice, Stephen worked at Insights as a Digital Marketing Coordinator from December 2011 to July 2013, overseeing competitive analysis and marketing strategy. Stephen also had experience as an Assistant Manager at Basil Whippets from July 2010 to December 2011. There, they implemented a recurring event calendar, managed vendor contracts, and conducted employee recruitment and training.

Stephen's earlier experiences include working at IBC Bank as an Assistant Manager from February 2008 to May 2009, where they implemented an in-house training program and improved accounts open to shrink ratio. Stephen also worked as a Project Manager at French Homes from June 2001 to December 2004, supervising vendor orders and subcontractor labor, contributing to the development of marketing strategies, and implementing an inventory control system for cost reduction.

Overall, Stephen Roquemore has a strong background in customer success, program management, marketing, and leadership roles across various industries.

Stephen Roquemore received a Bachelor of Science degree in Business Administration from Texas A&M University, from 2005 to 2007. Stephen then pursued a Masters degree in Business Administration and Management from the same university, completing it between 2009 and 2011. In addition to their formal education, Stephen Roquemore obtained a Mastership in Customer Success from Winning by Design in November 2019, and a certification in "Lose Your Fear of Asking Questions at Work" from LinkedIn in April 2023.