Daniel Welliver

Daniel Welliver is currently the Director of Client Services at TaskUs. Prior to this, they served as the Senior Director of Operations at FCR from October 2014 to October 2018. In this role, they were responsible for leading all initiatives related to call/contact center operations and processes for 7 call/contact centers, 50 clients, 4 directors, 9 managers, and 900 employees.

Under Daniel's leadership, the organization achieved a 93% client satisfaction rating through the development and adoption of performance standards. Daniel also developed operational standards and processes that led to 4% year-over-year revenue growth. In addition, Daniel spearhead operational performance foundations through rollout and implementation of WBR, MBR, and QBR process with all clients.

Daniel has a proven track record of success in building initial client relationships and identifying the right site and leadership to launch new client's implementations. Daniel is a highly effective leader with a deep commitment to customer satisfaction.

Daniel Welliver has a Bachelor of Science in Business Management- Project Management from University of Phoenix and an Associate's Degree in Associate of Science- Business Administration from Western International University.

Daniel Welliver reports to Kerry Carstairs, SVP, Client Services. Some of their coworkers include Lysandra A. Castaneda - Director of Client Services, Jenny Smith Byers - Vice President of Client Services, and Toriah Van Heuvelen - VP, Client Services.