Whitney Gram

Whitney Gram has over 8 years of professional work experience. Whitney started their career in 2013 as an Administrative Assistant at Mowat Mackie & Anderson LLP, where they managed up to 20 phone calls a day, took detailed messages, created 100+ labels for files and documents for tax returns using Microsoft Word, and organized office supplies and maintained file systems with customer reports daily. In 2016, they held multiple roles at Brigham Young University, including Key Office Specialist, Research Assistant, and Speaker for New Student Orientation TedX Talk. During this time, they aided 10+ customers daily in the process of requesting maintenance, new hardware, and keys, improved the process of purchasing and receiving orders from suppliers by using an Excel spreadsheet and writing detailed instructions outlining processes, and managed the rekeying of 8 buildings on campus and cut over 10,000 keys with minimal error. Also in 2016, they were an Administrative Assistant at John Crockett M.D., where they generated $400+ of revenue daily by providing quality service to 10+ customers a day, improved the patient data base system through scanning and filing 5+ patient documents daily, and minimized insurance errors through consistent and thorough ordering processes with 15+ customers daily. In 2018, Whitney was a Support Team Lead at EasyPost, where they led a team of 9 employees to provide quality customer service to 120+ tickets daily, resolved customer escalations, coordinated improvements and company changes within customer support, assisted 15+ clients daily with complex eCommerce problems and shipping logistics through Zendesk, and generated $500+ revenue daily by coordinating large projects (barcoding inventory, audits, kitting, B2B orders). In 2020, they worked at Ruby Has Fulfillment as a Customer Success Manager and Transition Manager. Finally, in 2021, Whitney began working at The Ridge as the Director of Customer Experience, Customer Success and Wholesale Specialist, and Customer Experience Associate.

Whitney Gram attended Brigham Young University from 2015 to 2018, where they earned a Bachelor's degree in Public Health. In April 2017, they obtained certifications in Adult, Child & Infant CPR & AED, and Advanced First Aid from the Emergency Care & Safe Institute.