Marcella Vasconcellos

Marcella Vasconcellos has a range of work experience in various roles and industries.

Starting in 2010, they interned at INCA, where they worked on the implementation of an international tobacco smoking ban.

In 2012, Marcella interned at Vale before moving on to Outback Steakhouse, where they served as a Head Waitress from 2010 to 2011.

In 2014, they founded their own business, Fast Flor!, which they ran until 2018.

Marcella then worked as an intern at Campos Mello Law in 2014 before joining Stone in 2015. At Stone, Marcella held several roles, including People and Customer Success and Head Inside Sales and Churn.

In 2018, Marcella joined Hurb as the Head of Inside Sales before transitioning to VTEX in 2019. At VTEX, they worked as a Product Manager and Global Head of Special Projects, responsible for entrepreneurship and creating new digital commerce projects. Marcella also served as Head of Customer Success, Churn, and CX Loja Integrada.

Marcella also worked as a Learning and Development specialist in the People and Culture department at VTEX.

Currently, they are the Head of Operations at Tino, where they are responsible for Inside Sales, Customer Success, Customer Experience, and Collections. Their role involves structuring and maintaining teams, implementing new processes, and using customer intelligence strategies to increase recurring revenue.

Overall, Marcella has experience in operations, sales, customer success, entrepreneurship, and training and development.

Marcella Vasconcellos has a diverse education background with a focus on leadership, business management, and law. In 2008, they started their academic journey at the Universidade Federal do Rio de Janeiro, where they pursued a Bachelor's degree in Law with a specialization in Tax Law, which they completed in 2015. During this time, they gained knowledge and expertise in the field of Tax Law.

In 2018, Marcella enrolled in a specialization program at Fundação Dom Cabral. Marcella completed two specialization programs at the institution. The first program, from 2018 to 2020, focused on Leadership and Business Management. The second specialization program, also from 2018 to 2020, emphasized Business Management and People Management with a focus on innovation.

Overall, Marcella's educational background is characterized by a strong foundation in Law and a desire to deepen their understanding of business management and leadership, particularly in relation to innovation and people management.