Melissa Jones

Melissa Jones has a diverse work experience spanning over a decade. Melissa is currently working as a Customer Success Director at TruRating, where they consult with Australian and New Zealand businesses, builds and maintains strong client relationships, collaborates with key stakeholders, coordinates the service helpdesk, and interprets customer data to develop reports and recommendations.

Prior to their current role, Melissa served as a Team Lead, Customer Success at A2B Australia Limited, where they managed the Customer Success team and focused on achieving customer satisfaction and driving product awareness within the corporate client base.

Before that, Melissa had various roles at Nielsen, including Print Industry Lead/Digital Relationship Manager, Associate Director-Media Product Leadership, Change Management Lead, Ad Intel, Senior Manager, Client First Response Lead, and Manager of Operations-Consumer and Media View. In these roles, they had responsibilities such as ensuring the integrity and sustainability of products, leading team transformations, and delivering data to high-profile media and retail clients.

Earlier in their career, Melissa worked as an Online Student Experience Leader at AIPE - Australian Institute of Professional Education, where they managed a team supporting online students and implemented face-to-face learning sessions. Melissa also served as a Learning Support Team Leader at Open Colleges, leading a team and providing academic and non-academic student support services.

Furthermore, Melissa has experience as a Subscriptions Team Leader at Bauer Media Group - Australia and as a Customer Service Team Leader at St John Ambulance Australia (NSW), where they managed teams and performed various administrative and leadership tasks.

Overall, Melissa Jones has a wide range of experience in customer success, team management, stakeholder engagement, product leadership, and operations management.

Melissa Jones completed a Certificate IV Training & Assessment from Open Colleges in 2013-2014. Prior to that, in 2001, they obtained a Diploma in Journalism from Macleay College where they studied Sub Editing, Computer Layout, Feature Writing, Media Law, Public Relations, Photojournalism, and Radio.