Manav Dhawan

Manav Dhawan is a seasoned professional in service delivery and operations management, currently serving as a Senior Service Delivery Manager at TTEC since June 2023. Prior experience includes roles such as Contact Center Performance Manager at QuinStreet and Operations Manager at TaskUs, where significant achievements included developing standardized coaching plans and robust operational processes. Manav also held managerial positions at Apogee, Inc., Everise, and Ring Home Security, focusing on team performance, quality management, and client deliverables. Previous roles involved training, performance monitoring, and operational oversight across various organizations, including Accenture and GE Capital, complemented by a Diploma in Hospitality Management from NIPS School of Hotel Management.