Shyle Braithwaite

Shyle Braithwaite, CSM, CHPC L1 is an experienced professional with a diverse range of roles in customer care and coaching. Currently, Shyle is working as a Senior Director of Customer Care at Ting Internet and Tucows. In addition, Shyle serves as a Customer Success Coach at Catalyst Software, where they provide coaching sessions to aspiring customer success leaders. Previously, Shyle worked as an Associate Member at Pavilion and held the role of Director of Customer Success & Support at Stamped.io. Prior to that, Shyle had an extensive career at Shopify, where they served as both a Director and a Senior Customer Success Manager in various capacities. Shyle also has experience in partnerships and account management at Diply and digital marketing at Highstreet Asset Management. Overall, Shyle has a proven track record in customer care, customer success, leadership development, and sports high performance coaching.

Shyle Braithwaite has a Bachelor of Arts degree in Business Administration and Management, which was obtained from the University at Buffalo from 2004 to 2006. In 2013 and 2014, Shyle pursued an Associate's degree in Business Management and Marketing from Penn Foster Group. In 2020, Shyle completed the ICCP-1 Associate Certification Module from Integral Coaching Canada. Currently, Shyle is pursuing a Certified High Performance Coach, Level One certification in Physical Education Teaching and Coaching from Athletic Lab Academy, which is expected to be completed in 2023. Shyle also holds several additional certifications, including Certified ScrumMaster, Integral Associate Coach, ICF Member Badge, and various other certifications in fields such as fiber optics and sports coaching.