Jessica Austin

Jessica Austin is a seasoned professional in talent acquisition and human resources, currently serving as the Director of Talent Acquisition Programs, Processes and Systems at United Airlines since June 2022. Prior to this role, Jessica held several positions at CVS Health from September 2012 to June 2022, including Director of Talent Acquisition Operations, where responsibilities included consulting on recruiting plans and improving operational processes. Additionally, Jessica was a Service Delivery Manager overseeing HR Shared Services. Earlier in the career, Jessica worked at Citigroup from January 1999 to September 2012, progressing through roles such as Vice President/Senior Manager and Payroll Analyst, where Jessica managed teams and contributed to mergers and payroll projects. Educationally, Jessica holds a B.A. in Public Administration from Eastern Connecticut State University.