Damien Schwob

Damien Schwob is a seasoned professional with extensive experience in project management, customer journey optimization, and technical support across various technology firms. Currently serving as Manager - Customer Journey at Velvet Consulting since June 2020, Damien leads a team of five consultants and drives customer-centric projects, including a migration and optimization project for Bayard Group focused on Adobe Campaign. Prior to this role, Damien held positions such as Project Manager at censhare AG, where responsibilities included contributing to the establishment of the French office and implementing solutions for Reworld Media, and at Adobe, overseeing project implementations and managing customer care teams across Southern Europe, enhancing overall customer satisfaction and operational efficiency. Earlier experience includes a Customer Success Manager role at eServGlobal, focusing on support management for Nokia Siemens Networks. Education includes studies at Isep and Escuela Superior de Ingenieros de Sevilla.