Customer Product Owner

Company: Vitamin Software is a technology solutions partner for companies in regulated industries such as healthcare, pharmacy and finance. We build, operate and maintain technology solutions designed by us that have real business impact. We do this by leveraging our globally-distributed team and by partnering with our customers from the US.

Job Title: Customer Product Owner

Objective: The Customer Product Owner plays a key role in maximizing the product’s value by generating customer stories that the team can use to make more user-led decisions for product development. On specific projects, we might expect you to act as Product Manager as well to document the higher level business requirements.

Responsibilities:

• Collaborate with customers to understand their unique requirements, pain points, and business objectives

• Document User Stories that include Acceptance Criteria

• Execute hand-off of Designs from our Customer’s Design Team

• Work with our internal Engineering and QA team to refine the Solution Requirements Document and User Stories in order to enable them to produce precise estimates

• Work with our customer’s Executive Team and Product Leadership team to understand the Product Strategy, document the Product Roadmap and Business Requirements Document

• Serve as the point of contact for feature requests

• Perform UAT on Requirements developed by our team for the Customer’s product

• Conduct regular customer interviews, surveys, and usability tests to gather feedback and validate product assumptions

• Monitor product performance and usage metrics to identify opportunities for improvement and optimization

• Provide product demonstrations, training sessions, and support documentation to help customers maximize the value of the product

• Collaborate with Vitamin Leadership Team to support improving internal Product Management processes and practices

Requirements:

• Previous experience as Product Owner in software development

• Excellent communication in English and experience in interactions with US customers

• Proficiency in product management tools (e.g., Aha!)

• Experience working with cross-functional and geographically dispersed teams on min 2 projects simultaneously

• Excellent work ethic, team spirit and interpersonal skills

• Understanding of Software Development LifeCycle (SDLC)

• Based in a NATO country

Time Commitment

We anticipate 25-30h/ week as an involvement.

The recruiting process:

• Step 1: HR Discussion - 30 mins

• Step 2: Interview with Director Project Management - 30 mins

• Step 3: Test project (home assignment) - max 2-3 hours

• Step 4: Project debriefing interview with team members - 60 mins

• Step 5: Offer Discussion with Director Project Management and the CEO - 30 mins

Why should you be excited?

• Our customers have meaningful missions, and they are experts in their own domains! You will be part of a small but tightly-knit team working towards improving user outcomes and experience.