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Steph Monette

Enterprise Support Team Lead at Webflow

Steph Monette has a diverse work experience spanning several industries and roles. Steph currently works at Webflow as a Lead Technical Support Specialist - Enterprise. In this role, they are responsible for providing technical support to customers, debugging technical issues, and filing bugs with the engineering team. Additionally, Steph has experience as a Technical Support Manager at Webflow, where they led a team of 10 technical support agents and handled career development and internal mobility.

Prior to their role at Webflow, Steph worked at Glitch as a Community Engineer, where they created starter app templates, wrote guides about JavaScript libraries, and curated collections of community-created apps. Steph also served as a Solutions Engineer at Glitch, working with the Business Development team to build Glitch apps with partners.

Steph's previous work experience includes roles at Patreon, Microsoft, Slalom Consulting, Mule Design Studio, ModCloth, Study.com, and Cal Poly State University - Athletic Advancement. Steph'sresponsibilities in these roles included software engineering, web development, UI design, community engagement, and clerical work.

Steph holds a Web Development Immersive certificate from General Assembly. Steph is skilled in various programming languages and frameworks, including JavaScript, Ruby, HTML, CSS, and Node.

Steph Monette has pursued education in various institutions. They attended California Polytechnic State University-San Luis Obispo and obtained a Bachelor of Fine Arts (BFA) degree in Art & Design with a focus on Graphic Design. During their time there, they also pursued a minor in English Literature. Additionally, Steph attended San Francisco State University CEL, although the specific degree and field of study information is not available. Lastly, they also participated in an educational program at General Assembly, specializing in Web Development Immersive (WDI).

Links

Timeline

  • Enterprise Support Team Lead

    October, 2022 - present

  • Technical Support Manager

    March, 2022

  • Senior Technical Support Specialist

    September, 2021

  • Technical Support Specialist

    September, 2020