Neal Brown

Neal Brown is an experienced operations manager with a strong background in managing customer support teams and optimizing operational efficiency. Currently serving as the EAP Operations Manager at Wellspring Family Services since September 2022, Neal oversees the triage team and ensures effective service delivery while fostering a supportive workplace environment. Previously, Neal spent nearly two decades at Comcast, advancing from Customer Account Executive to Customer Experience Supervisor, where leadership and adherence to performance standards were key responsibilities. Earlier roles included Operations Manager and Office Manager at Planet Anime Inc., where Neal managed logistics and daily operations across multiple locations. Neal holds a degree from the University of Houston.