Emba Jessica Richards

Jessica Richards, EMBA has a diverse and extensive work experience spanning multiple industries. 👩‍💻 Jessica is currently employed at Workhuman as a Senior Product Research Manager, where they mamanage team of specialist product researchers focused on building more human workplaces.

Prior to joining Workhuman, Jessica worked at Creative Product Consulting as a Director from 2018 to 2023. During their time there, they led various projects, including integration of user research with content design for the Department for International Trade (DIT) and overseeing a redesign and brand refresh for HOLD Platform Limited, a peer-to-peer lending cryptocurrency product.

Jessica also worked as a Lead Instructor, UX/UI Design at Flatiron School from 2019 to 2020. Their responsibilities included establishing and teaching the design course on campus and remotely.

Before transitioning into the tech industry, Jessica held prominent roles at Reed Business Information, including Lead UX Manager from 2013 to 2018, Research & UX Manager from 2010 to 2013, and Senior Researcher from 2007 to 2010. 👩‍💻 Jessica also gained experience in market research at Research International as a Senior Research Executive, managing international ad hoc research projects for fmcg/retail clients. Additionally, Jessica worked as an Account Executive at Taylor Nelson Sofres, where they conducted analysis of consumer panel data for fmcg clients.

Overall, Jessica's work experience showcases their expertise in product research, user experience, and market research, with a strong focus on driving growth and improving user satisfaction.

Jessica Richards, EMBA has a diverse education history. 👩‍💻 Jessica pursued an Executive MBA from the Quantic School of Business and Technology from 2020 to 2021. Prior to this, they completed an Msc in User Interaction Design with Management Studies from Kingston University, where they studied from 2009 to 2012. 👩‍💻 Jessica also holds a BA in English Studies from the University of Nottingham, which they obtained from 2000 to 2003.

In addition to their degrees, Jessica has also obtained various certifications in their field. In 2015, they completed a Product Discovery Trainer program at the Ubercreative Product Design Lab and a UX: Interaction Design program at Designlab (trydesignlab.com). 👩‍💻 Jessica attained an Agile Foundation Certificate from the DSDM Consortium in 2011. Moreover, they have certifications in The Science and Art of Effective Web and Application Design, Practical Usability Testing, and User-Centred Analysis and Conceptual Design from Human Factors International, which they acquired in 2009 and 2008. Lastly, Jessica holds a Market Research Society Advanced Certificate from the Market Research Society (MRS), which they received in 2006.