Tom Murdin

Customer Support Analyst at X-Lab

Tom Murdin has a diverse work experience history. Tom started their career as an Intern at Cummins Inc. in 2016 where they gained experience in engine production and CAD software. Tom then joined Waitrose & Partners as a Supermarket Assistant, where they handled various tasks such as shop floor maintenance, stock estimation, and customer service.

In 2020, Tom joined X-Lab Ltd. as a Technical Project Manager, deploying NPEx software to healthcare sites and providing support. Tom also assisted the Covid-19 Test and Trace scheme in processing test results. During their time at X-Lab Ltd., they received nominations for the Impact to the Business Award and the Proficiency & Excellence Award.

Tom returned to X-Lab in 2021 as a Customer Support Analyst, providing customer support to healthcare sites. Tom continued this role in 2023, where they focused on delivering first-class customer support to NHS and private healthcare sites both in the UK and internationally. Tom also obtained the ITIL 4 Foundation qualification.

Tom Murdin holds a Master of Engineering (MEng) degree in Mechanical Engineering from the University of Leeds, which they obtained from 2017 to 2022. Prior to attending university, they completed their secondary education at Caroline Chisholm School between 2010 and 2017. In addition to their academic qualifications, Tom has also obtained several certifications, including ITIL 4 Foundation from the ILX Group in March 2023, Prince2 Agile Foundation from the ILX Group in February 2021, Certified SolidWorks Associate from the SolidWorks Authorised Training Centre in March 2018, Grade 5 Guitar from RSL (Rockschool Ltd) in April 2017, Grade 7 Baritone from Trinity College London in April 2017. Tom also holds a Full United Kingdom Driving Licence from the Driver and Vehicle Licensing Agency (DVLA), although the month and year of obtaining this license are not specified.

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Timeline

  • Customer Support Analyst

    January, 2023 - present

  • Technical Project Manager

    June, 2020