Johan Raak

Johan Raak is a seasoned professional in customer success and leadership, currently serving as the Director of Customer Success for EMEA at Xeneta since July 2024. Prior to this role, Johan co-founded and held the position of COO at JL Revenue Impact, where expertise in customer journey and commercial strategies was applied. Johan's extensive background includes serving as VP of Customer Success at byrd, Customer Success Director at Quinyx, and Manager of Customer Success at Mimecast. Additionally, Johan had a significant leadership role at Gartner, managing client services across Northern Europe and APAC. Johan's career also includes positions in account management and sales at AFEX London, Superfund Asset Management, and Acta Kapitalforvaltning. Education was completed at Linköping University from 1997 to 2002.